Read what our clients have to say about our professional and courteous staff and our quick responses to customer requests.
Eve provided excellent customer service when I asked her to please expedite a request for coinsurance for an airshow. Lightning quick response!
Eve was very efficient and polite when I spoke to her on the phone. She took care of my questions in less than a minute.
Emily represents her company well. I had multiple questions on my insurance renewal and she was very polite and knowledgeable. Even when I asked a question that she did not have the immediate answer for, she gladly jumped on it and was able to get me an answer very quickly. I also received an email confirmation with my renewed and adjusted policy within minutes of ending my call with her.
Marci was absolutely great to work with!
My rudder was damaged from contact with the hangar door. I was reluctant to submit a claim since I had just switched to this carrier and I am 70 years old. After speaking with Eve and considering her advice, I took her up on the offer to contact an adjuster for his view. Jeff called a few minutes later and was also very helpful. He even contacted the underwriter to discuss my dilemma. Both were outstanding to work with and I could not be happier with the support I received from them. I strongly recommend APA Insurance and Starr.
Eve was very helpful and knowledgeable. She got right back to me and answered all my questions. She is a pleasure to work with.
Marci is fantastic to work with.
Marci did a great job of renewing my A/C liability policy for another year. She conducted herself in a very professional manner by answering the phone and explaining the various aspects of renewing my policy. Good job, Marci.
Michael's assistance in changing my insurance to cover flight and ground was exceptional. In less than 24 hours he had secured a quote and guided me through the process of binding the insurance through the rest of the existing coverage year.Michael was courteous and very professional in helping me get the insurance on my airplane changed to include flight and back in the air! He is a great agent and I am grateful to him for helping me.
I have renewed my aircraft insurance, and consequently needed to speak with an agent. I was handled by Eve, who answered the phone most politely, mentioning my name right away, (which was very pleasant), and handled my questions appropriately and professionally. Eve is a valued member of your operation and should be congratulated. A clever rejoinder when we had completed our business was to please mail in a signed copy of the application, or you can fly in with it to the nearby field. I found that an amusing and witty comment to a pilot renewing his insurance.